FREQUENTLY ASKED QUESTIONS
If you have any questions, concerns or comments please contact our customer service team.
E MAIL: firstname.lastname@example.org
HOW SOON WILL I RECEIVE MY ORDER?
We aim to deliver within 1-4 working days (Mon-Fri) in the US, and 3-8 days worldwide, the following working day after you have placed your order. Please note, during busy times, such as new collection releases, sales and holidays, US deliveries may take between 2-5 days and 12-17 days for worldwide shipping.
WHEN WILL I KNOW MY ORDER HAS BEEN SHIPPED?
As soon as your order has been picked and packed, your shipping label will be generated which will automatically email you your order tracking details and information. Please note, USPS tracking numbers may take an extra day as packages are collected in the morning. If you require a privatized mail service such as UPS, FEDEX, or DHL, please let us know and we will make accommodations after shipping rate adjustments are made.
SHOULD I INCLUDE MY PHONE NUMBER WHEN ORDERING?
Yes, please make sure to add your personal contact number to your order. Either we will or the carrier will need to contact you in the unlikely event that your order cannot be delivered. If you do not provide your phone number could result in a severe delay in the delivery of your order.
CAN I CHANGE MY ORDER ONCE IT’S PLACED?
We always aim to please, and we'll be happy to make an update to your order. If a shipment has already been dispatched, there's nothing we can do to change your order. Please ensure all your information is correct before submitting your order. If your order is not yet shipped out, contact us and we will cancel your previous order, so that you can reorder the correct item.
DO I HAVE TO PAY ANY CUSTOMS AND IMPORT DUTY CHARGES?
Any customs or import duties are charged once the parcel reaches its destination country. Any charges must be paid by the recipient of the package.
Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties are different from country to country. It is a good idea to contact your local customs office for current charges before you order, so you are not surprised by any charges.